Welcome to the Chip & Pepper Do-It-Yourself Help Page. Below are answers to commonly asked questions. For additional information, please email customerservice@chipandpepper.com.

This page is broken down below into categories: Top Questions Asked, Ordering, Shipping, Returns and Miscellaneous.

If you have any questions about our sizing click here

What are your shipping fees?

Chip & Pepper ships via United Parcel Service. UPS rates are determined by product weight, shipping supply weight, and delivery postal zip code. To estimate your shipping costs, please visit http://wwwapps.ups.com/calTimeCost?loc=en_US. We offer Ground, 2nd day, or Overnight shipping for your convenience.

When will my order be
shipped? When will it arrive?

If you place your order before 1:00 PM PST, it will be shipped that same day. If you place your order AFTER 1:00 PM PST, it will be shipped the following business day. We will send an email confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the shipping option you select.

What's the
status of my
order? How do
I track
my order?

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information. From there, you can go to www.ups.com, type in your tracking number, and check the status of your order.

Do you offer
Gift
Certificates?

Yes, we do! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our web site. Click here for more information.

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped.

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How do I change or cancel an order?

To cancel an order you recently completed, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

Do you offer
Gift
Certificates?

Yes, we do! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our web site.Click here for more information.

What are my payment options?

We accept Visa and Mastercard.

Are purchases on this web site really tax free?

Yes, with the exception of orders received in California

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure.

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What are your shipping fees?

Chip & Pepper ships via United Parcel Service. UPS rates are determined by product weight, shipping supply weight, and delivery postal zip code. To estimate your shipping costs, please visit wwwapps.ups.com. We offer Ground, 2nd day, or Overnight shipping for your convenience.

How do I know that my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

When will my order be shipped? When will it arrive?

If you place your order before 1:00 PM PST, it will be shipped that same day. If you place your order AFTER 1:00 PM PST, it will be shipped the following business day. We will send an email confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the shipping option you select.

What's the difference
between "Order Date" and "Ship Date"

Your Order Date is the date you placed your order. The Ship Date is the date that your order leaves the warehouse. These dates may or may not be the same.

What countries do you ship to?

Currently, we ship to the United States and Canada.

Do you ship to PO boxes or APO/FPO addresses?

For security reasons, we do not ship to P.O. boxes or APO/FPO addresses.

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What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 30 days after purchase for an exchange or refund. Merchandise received after 30 days will be subject to a 15% restocking charge. Merchandise received after 45 days will only be accepted at our discretion for an online store credit.

We will only refund reasonable shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.

Please note Chip & Pepper merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Returns & Exchanges will only be accepted with a completed return form.

Contact customer service click here

Be sure the indicate order number, your name and product SKU you want to return or exchange.

Where do I ship my return/exchange?

Returns and exchanges must be mailed to the address on the return form included with your original purchase. Returns and exchanges should be mailed to:

Chip & Pepper
Web Customer Service
3737 S. Santa Fe Ave
Los Angeles, CA 90058

Contact customer service for the customer service form click here

How should I ship my return/exchange?

Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include an original receipt and all contact information. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

click here to contact customer service for more information.

When will my credit card be refunded?

Once your package has been received and reviewed, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

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Do you have a size chart?

Find your perfect fit is easy.

Can you tell me when new products or special promotions are announced?

Yes. Click here to receive e-mail updates on new products, sales, events and other special announcements

Why can't I select the color/size combination I want?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.

I bought your product on eBay, is it authentic?

We cannot verify authenticity of any Chip & Pepper products that have been purchased on eBay.

Is my personal and credit card information safe on your web site?

Yes. We've taken several steps to ensure all information received from our online visitors is secure and encrypted from unauthorized access and use.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this web site will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

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